Arkevia is a digital vault developed by Cegedim, used by companies to dematerialize pay slips and HR documents for their employees. Accessing this space relies on two distinct portals and a system of identifiers that varies according to the user profile. Understanding this architecture avoids most of the blockages encountered from the first attempt.
Two Arkevia portals: choose the right address before any connection
A frequent source of connection failure is that the user does not go to the correct portal. The site myarkevia.com is the main portal, intended for employees whose employer has subscribed to the service. A second portal, moncompte.arkevia.fr, offers a distinct interface with a login via email and password, suitable for certain profiles.
Typing the wrong address in the browser leads to a page that does not recognize the identifiers. Before entering anything, check which link is included in the letter or activation email sent by your HR service. This document systematically specifies the URL to use.
For a step-by-step guide, a detailed guide on the connection to the Arkevia client space covers each step with annotated screenshots.
Activating the Arkevia account: employee number, secret code, and agreement
The first connection does not work like the subsequent ones. During activation, the employee does not use a personal email or password. Two elements are necessary: the employee number assigned by the employer and a temporary secret code, both provided by the human resources department.
Once this information is entered on the portal, the platform requires acceptance of the digital vault provision agreement as well as the general terms of use. This contractual step is mandatory. Without validation, the account remains inactive.
Create personal identifiers after activation
After accepting the agreement, Arkevia prompts you to define a personal email address and a password. These identifiers will replace the employee number/secret code pair for all subsequent logins. The password must meet complexity criteria displayed on the screen.
Choosing a personal email address (and not a professional one) has a concrete advantage: access to the vault remains active even after leaving the company. Archived documents, including pay slips, remain accessible for a long duration.
Two-factor authentication on Arkevia since 2025
Since 2025, two-factor authentication (2FA) has become mandatory on the Arkevia portals. After entering the password, a six-digit code generated by an authentication app is required to validate the connection.
Compatible applications include Google Authenticator, Authy, and Microsoft Authenticator. The setup is done during the first login post-update, or via the account’s security settings.
- Install one of the three applications on your phone before attempting to connect
- Scan the QR code displayed by Arkevia to link the app to the account
- Keep the backup codes provided during setup in a place separate from the phone (paper printout or password manager)
2FA adds a step, but it blocks any attempt at fraudulent access even if the password has been compromised. Losing access to the authentication app without a backup code requires contacting technical support.
Arkevia connection issues: quick diagnosis
Three situations cover the majority of blockages reported by users.
Forgotten password or incorrect identifier
The login page offers a link for password reset. An email containing a temporary link is sent to the address associated with the account. If no email arrives, check the spam folder and confirm that the address used is indeed the one provided during activation.
Browser or network error
A saturated browser cache or outdated cookies can cause a connection loop. Clearing the cache, testing with another browser, or temporarily disabling a VPN resolves the issue in most cases. Some corporate firewalls also block access to the domain myarkevia.com: testing from a personal mobile network helps isolate this cause.
Contacting Arkevia support
When the blockage persists, technical support can be reached at [email protected]. Prepare your full name, the email address of the account, the name of the associated employer, and a precise description of the error message displayed. This information speeds up the processing of the request.
Linking multiple Arkevia accounts in one space
An employee who changes employers may find themselves with two distinct Arkevia spaces, each linked to a different contract. The “Profile Management” section in the settings of the main account allows you to link multiple accounts by adding a secondary email, validated by a confirmation code.
This linking centralizes access to documents from multiple employers in a single interface. Pay slips from the previous job and those from the current job coexist without mixing, with each profile remaining compartmentalized.
- Access the settings of the main account, “Profile Management” section
- Add the email address associated with the second account
- Validate with the code received at this secondary address
- Documents from both employers will then appear in the same space, sorted by profile
This feature avoids juggling between two separate logins and reduces the risk of losing access to old documents by forgetting the identifiers of an account that hasn’t been used for a long time.
The key point for any Arkevia connection remains verifying the portal used and rigorously keeping the backup codes related to two-factor authentication. These two reflexes are sufficient to cover the vast majority of access difficulties.